Terms and Conditions
Customers using any services offered by SOLID EXCHANGE consent to be bound by and must comply with all policies in this TOS. At the sole discretion of SOLID EXCHANGE, any violators of this TOS may have their services cancelled without refund and/or, if deemed appropriate, be legally prosecuted.
Before using any of our services, you agree to these terms and conditions and guarantee to be bound by it.
Processing Time and Notifications:
We try our best to process all orders same day or within 24hrs. However, for some reasons like scarcity, demand higher than supply, availability, and so many others, orders maybe be delayed. You agree to be patient and not use any kind of threat or abusive words on any of our staff or representative.
Your Account Security:
You are totally responsible for the security of your account. Account compromising is common and we neither have access nor a way of accessing your account. Please read our security recommendation on how to protect your account.
We will try our best to give out correct informations and to also work with the informations you provide us correctly. We will not be responsible for funding or working with wrong account details or informations provided by you. We will not also be responsible for any information wrongly displayed on any of our websites.
For any reason you need to demand for refund, this must be done in writing either electronic or physical. If the need for a refund is caused by us or we consider it neccesary, refund will be made within five (5) business days and we will remove 10% handling and 5% VAT and make refund within 5 business days from day of request.
Any information (s) we collect from you is for the sole use of identifying and providing you with quality service. We will neither lend nor sale out any of your personal details nor use it for any other activity outside serving you.
However, we will comply fully with the law if we are demanded to provide any details about you which is within our reach.
We do hope you enjoy our service and refer others to us.